Terms and Conditions

Access to and use of frankieloveslola.com.au and the products and services made available are subject to the following terms, conditions and notices.  By using frankieloveslola.com you are agreeing to all of the Terms and Conditions.

You will be required to register to use some of the features of this website. Frankie Loves Lola may change registration requirements, from time to time and without any notice.  When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects.

By ordering on the Website you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products.  At anytime, you can unsubscribe via an email link or contact us and we will remove you from marketing communications.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

This Website may contain links to websites operated by third parties (“Third Party Sites”). Frankie Loves Lola does not control Third Party Sites and is not responsible for their content or for any loss damage that may arise from your use of them. Please review the terms and conditions of each of the linked sites to understand their policies.

Privacy Policy

Our Privacy Policy sets out how we use your information. View full details of our Privacy Policy.

Prices

All prices are in Australian dollars and inclusive of GST. Prices are subject to change without notice. All credit cards are charged in Australian dollars.

All orders delivered to an address outside Australia will not be charged GST.  GST will be deducted on check out and appear on your order confirmation.

Product Availability

An item can be added to your shopping cart if it is in stock. Frankie Loves Lola reserves the right to declare any items of your order to be unavailable, should the need arise. In this event, we will contact you via email or telephone to amend your order, and if desired allow a replacement item to be selected.

Order Confirmation

Once you have placed an order with frankieloveslola.com.au, you will be sent an email confirmation.  Check this confirmation email and contact us immediately if there are errors or changes that need to be made.  Shipped orders are considered final and any changes after this time, not due to our error, will be at your expense. 

Payment

We use Shopify Payments as our secure payment gateway with the online shopping cart on our website.

We accept Visa, Mastercard and Amex.

Delivery

Delivery times provided by Frankie Loves Lola are estimates only.  Delivery is provided by third parties and beyond our control.  Frankie Loves Lola will not be held responsible for late deliveries or loss or damage relating to late deliveries.  Full details can be viewed on our Shipping page.

If you need your order by a specific date, contact us for assistance. 

Customs Charges (Outside Australia)

The rules relating to customs charges vary from country to country. Frankie Loves Lola does not have any control over these charges. Please contact your local customs office for more information. All customs charges are the responsibility of the order recipient. 

Returns and Exchanges

Frankie Loves Lola strives to ensure you are satisfied with your order. You can return or exchange full price merchandise within 14 days of the delivery date.  Full details can be reviewed on our Returns and Exchanges page.